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Human Resource Management (HRM) addresses broad organisational issues relating to changes in structure and culture, organisational effectiveness and performance, matching resources to future requirements, the development of distinctive capabilities, knowledge management, and the management of… Read More
Many senior and middle managers do not utilise Excel to its maximum potential. Instead they use it as they would a calculator. It is crucial for managers in Oil and Gas industry to equip themselves… Read More
Are you looking for glamour and excitement? Well, you won’t find it on this course. But you will find clear and practical training that will greatly increase your value to your employer by providing the… Read More
“There is enough in this world for every man’s need, but there isn’t for enough for every man’s greed.” – Mahatma Gandhi Forgery & Fraud are the oldest form of crime the original of it… Read More
If you’ve opened a bank account in the past few years, most likely you had to answer a bunch of intrusive questions about yourself, your background and why you wanted to open the account. Annoying,… Read More
When you feel overwhelmed at work, you lose confidence and may become irritable or withdrawn. This can make you less productive and less effective in your job, and make the work seem less rewarding. If… Read More
Customer service is the first touch point and can be the last! What skills are necessary to provide great customer service? Patience Empathy Sense of Humor Persistence Effective Listening Creativity Attentiveness Clear Communication Self-Control Knowledge… Read More